Every visit booked, done and signed off
Service firms live and die by the diary. Engineers need the right job, the right address and the right parts. The office needs to know what got done, and customers want to know when someone is coming. Most firms hold it all together with a whiteboard, a spreadsheet and a lot of phone calls.
We build systems for firms that send people out on jobs. That includes installers, engineers, cleaners, security firms and repair teams. Jobs run from the first order to the final sign-off, and your team works from their phones. Customers get clear updates, and nobody has to chase.
How we help
From order to sign-off
A confirmed order sets up the job and tells the right person. When each step is done, it hands on to the next one.
Your team’s day on their phone
Engineers see their visits and job notes on their phone. They add photos and get a sign-off on site.
Planned maintenance that runs itself
Set up repeat visits for service contracts once. The system books them in and reminds you before they are due.
Customers kept in the loop
Send clear, personal updates when a visit is booked, on its way and done, with your name at the top.
Proof, not promises
This is work we have done. Wellwood Communications supply and look after communications systems across Scotland, for clients that include councils. We built them one system that runs every job from a confirmed sale to close-out. Each step hands on to the next in order, with one clear message to the right person. It gives their team around fifty hours a week back. We have also built websites for call-out firms like DN Audio Visual and Lock & Company.
Ready when you are
Get in touch for a free chat and we’ll show you where a system could save your office and your engineers the most time.
Also see: job management software for trades.
Real buildWellwood CommunicationsA system that runs every job from a confirmed sale to close-out, giving the team around fifty hours a week back.View case study →Common questions
Should we buy field service software or have it built?
Field service apps suit firms whose jobs fit their mould, and they charge per engineer every month. Bespoke makes sense when your jobs pass through several steps or teams, you have your own contracts and checks, or you are joining tools up by hand. We will tell you straight which fits.
Can it handle service contracts and repeat visits?
Yes. You set up a contract once. The system books the visits, reminds you when they are due and keeps a record of each one.
Will it work on a phone on site?
Yes. Engineers see their jobs, add photos and notes and get a customer sign-off on their phone, even with patchy signal.
Can it send updates to our customers?
Yes. Customers can get a message when a visit is booked, when someone is on the way and when the job is done.
Can it work with our accounts software?
Usually, yes. We can connect to the accounts or stock systems you already use, so finished jobs turn into invoices without retyping.
How long does it take?
A first working version is usually live in weeks. We start with the part that costs you the most time, then build on it. You get a fixed price after a short call.
